Cancellation policy

  • Cancellations up to 14 days before departure are free of charge. Cancellation of the reservation is possible by telephone or e-mail directly to our hotel.
  • For cancellations within 14 to 7 days before arrival, we charge 1 night per room, room/breakfast as basis rate.
  • In case of cancellation 6 days or less prior to arrival, we charge for the actual nights booked up to a maximum of 3 nights per room, room/breakfast as basis rate.
  • Early departure and/or later arrival will be treated as a “no show” and charged, unless the reservation is changed 15 days in advance.
  • Exceptions to this are cancellation conditions specifically listed in our written confirmations.


Online booking


  • Summer: mountain railway transport, public transport, postal bus to Bergell (from 2nd overnight stay)

  • Winter: Hotel ski pass for CHF 45.- per person/day (only valid for entire duration of stay)